Whether you’ve got a question about donating, our programmes or your sponsorship, you can send a message, email, or get in touch by phone. Below are some of the questions our supporters often ask.
Contact World Vision
We'd love to hear from you. Find out how to get in touch.
Frequently Asked Questions
If you'd like to update your contact or bank details, please call our Supporter Care Team on 01908 84 10 10.
When you give to World Vision, you can be sure your money gets to where it's needed most - and because of our community-focused solutions, for every child helped, 4 more benefit. Read more about how donations are spent.
If you'd like to cancel or change your regular donation to World Vision, please call our Supporter Care Team on 01908 84 10 10.
Login to your My Sponsorship account for top tips and guidelines on how to write to your sponsored child - wherever they are in the world. You can also send messages or photos online. Each year, we’ll send you a Christmas card and a birthday card, which you can write a message in and send to your child.
We work with communities for ten years or more, until they are equipped to stand on their own two feet. So when you sponsor a child, you’ll have several years to watch them grow, and see all the change in their community. Your sponsorship will usually last until your sponsored child reaches the age of 18 or leaves education. But it also depends on how long we’ve been working with that community. If you join us later on in the journey, your sponsorship might end sooner, once we’ve achieved what we set out to do there.
If the project where you are sponsoring comes to an end, or your child moves on for any reason, we’ll let you know and give you the opportunity to sponsor another child. This means you'll no longer be able to exchange letters or visit your old sponsored child.
If you are thinking about cancelling your sponsorship, please get in touch with us, as there may be other ways in which you can continue your support. The child you sponsor will continue to benefit from the changes in their community and we will do our best to find a new sponsor for them.
No. - We only call existing supporters or people who have provided their contact information in response to one of our campaigns.
The numbers used by our campaign team are 01908 841020 and 01908 841021.
Telephone: 01908 84 10 10
Telephone: 01908 84 10 00
Our phone lines are open:
Tuesday - Thursday: 9am-5pm
If you have a press enquiry, please contact our Media Team.
Our address (map):
World Vision UK
We'll always respect your preferences and you can change the way you hear from us at any time, or opt-out from communications by contacting us. Simply call free phone 08000 858188 or email email@example.com. We'll always treat your data with the utmost respect in line with current Data Protection laws and commit to storing your personal information securely and will never sell or share your information with others.
How to make a complaint
Your experience of us and our work is very important to us. Without you, we wouldn’t be able to make a difference for vulnerable children around the world. If we've fallen short, please let us know. We take complaints extremely seriously, and always aim to learn from our supporter feedback.
You can send us a message, email us at firstname.lastname@example.org, phone us on the supporter number above, or write to us at our head office address in Milton Keynes.
If you are still unhappy, you can contact the Fundraising Regulator or Charity Commission who have an independent complaints procedure that seeks to resolve any problems between you and World Vision.
See our Complaints Policy for more information.
If you’d like to report any issue of a serious nature about the conduct of World Vision UK or its employees, such as dishonesty, fraud or corruption, bribery or suspected terrorist engagement or involvement, illegal acts or unethical actions, please use the anonymous and confidential 'Whistleblower hotline' hosted on EthicsPoint's secure servers. Or, free phone 0800 032 8483.