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Coronavirus FAQs

We’re currently receiving post at the World Vision UK office and mailing this out to the communities we work with. There are some delays with the processing of mail due to the coronavirus pandemic. Some countries we work with have also suspended postal systems, but where this is the case, all post will be held securely and we’ll make sure anything that’s been delayed is processed as soon as possible, once the situation changes. 

World Vision is active in nearly 100 countries. When disaster strikes, we are active on the ground, quickly providing immediate support. We are responding in over 70 countries, aiming to reach 72 million people through a $350 million response, with a special focus where people are most vulnerable.

Some ways we are helping include: 

Africa - Over 12 million children reached 
In Malawi, some communities still did not believe that they could contract COVID-19. After awareness campaigns were conducted, these communities are now adopting preventive measures like putting on face masks and washing of hands. World Vision has also provided PPE to health centres after some communities expressed concern over lack of supplies.

Asia Pacific Region - Over 6 million children reached 
In Mongolia, our staff are using its existing resources to conduct small-scale responses to support food and economic needs. 

Latin America - Over 4 million children reached 
In Central America, our staff issued standards for child protection and how child-friendly spaces are run. Teams throughout Central America are currently using these guidelines, which puts psychosocial support and emotional well-being of children at the centre of their work. 

Middle East and Eastern Europe - Over 1 million children reached 
In Lebanon, our rapid assessments after August’s explosion, showed that food, shelter and hygiene items were urgently required and we were able to start distributions straight away. In the midst of the COVID-19 pandemic, personal protective equipment kits will also be required to prevent the virus spread and reduce the impact on an overstretched health system.

Our response focuses on three key areas:

1. Promoting preventative measures to stop or slow the spread of COVID-19

We’re promoting hand washing and respiratory hygiene amongst communities and households by working with community health workers and volunteers using digital channels to share the messages more widely. We have also been setting up public handwashing stations, distributing soap, sanitiser and masks where appropriate.

2. Supporting health systems and workers

We have been providing personal protective equipment (e.g. masks and gowns) and treatment supplies (e.g. thermometers); training and equipping community health workers to help with home care for the sick, to share stay-healthy messaging, and to help run isolation centres and transport for the sick.

3. Supporting children impacted by COVID-19

Education: Including, supporting authorities to ensure safe school operations (promoting procedures for staff and students that become unwell, information sharing and targeted age-specific health education), supporting children, families and teachers to continue education if schools are closed (e.g. home learning materials/activity packs).

Child Protection: Including, awareness-raising with Child Protection/social workers; preventing separation and stigmatisation of children and caregivers during treatment and isolation; psychological first aid for children and caregivers; monitoring and responding to increases in child labour, begging, abuse, sexual violence, or neglect.

Livelihoods: Including providing cash and vouchers, and distributing food and care packs for people in isolation.

World Vision has presence in almost 100 countries around the world. We work with the most vulnerable children and communities facing the challenges created by poverty and injustice.

Partnerships with faith leaders: Our work is inspired by our Christian faith, and our partnerships with faith and community leaders are critical as we join hands to strengthen preparedness, change behaviour and protect children and other vulnerable people.

Our Channels of Hope programme already equips faith leaders to support their communities when epidemics arise. Our experience with Ebola and Zika viruses has shown that when trusted faith leaders engage with their communities, real breakthroughs can be achieved in slowing the spread of disease.

We’re working alongside 7,000 faith leaders in 80 countries, sharing messages about prevention. And we know that this community approach is effective.

Child Sponsorship: Our Child Sponsorship model empowers communities to support vulnerable children and their families through sustainable approaches to build child-wellbeing.

We employ local staff members and volunteers who usually live within or close to the communities where they work. They are seen as friends, confidents, encouragers and trustworthy partners which is vital during a pandemic response.

Our staff are working with their local communities to amplify prevention and control messages whilst supporting the protection of children. This may involve supporting education whilst schools are closed, preventing separation of children from their caregivers during treatment and isolation, and delivering livelihood activities and cash, food and care packs to people in isolation.

  • Donate to support World Vision’s Global Health Emergency Response to help fund life-saving COVID-19 preventions and interventions in the places that need them most. Make a donation today »
  • Stay informed: We’ll keep you updated here with the latest developments in our communities. Visit the World Health Organisation for up to date global health recommendations and information.
  • Pray for vulnerable children and their communities impacted by COVID-19

Other FAQS

Yes, you can and we have many sponsors who simply can't stop raving about the amazing experience of visiting their sponsored child. Making this happen does require a lot of preparation by everyone involved. We request a minimum of three months notice if you wish to visit your sponsored child. This is to allow our staff here in the UK sufficient time to set up the official procedures with the World Vision office in the country of the visit.

For more information about visiting the child you sponsor, click here.

Absolutely! This is one of the best things about sponsoring with World Vision. We've got lots of top tips and guidelines on things to write and where to send them. Click here for all the information you need.

Usually one child per family is enrolled in the sponsorship programme. This is because sponsored children are representatives of their community and we want as many families to be able to participate as possible. Nonetheless this can vary from project to project and ultimately we let the community members themselves decide.

We hope you managed to find what your looking for on our website but if not please feel free to phone our Supporter Care helpline on 01908 84 10 10, or email us at supporter@worldvision.org.uk with your questions. We aim to respond to all enquiries within 5 days. However, at busier times such as during emergency appeals, it may take slightly longer.

Children can generally be sponsored up to the age of 18. However, this depends on the project and circumstances of a child’s life and development. Depending on the age of the child, many people sponsor the same child for over ten years, until they leave school or reach adulthood. This can be at different ages depending on the country they are in or the age they started education. If our work in your sponsored child's community comes to an end, or the child leaves the area, we will let you know and you will have the opportunity to build a relationship with another child. This does mean that you will no longer be able to exchange letters or visit your old sponsored child.

If you write to your sponsored child they will write back to you!  This way we hope you will be able to build up a wonderful relationship over time. It may take a little while for letters from your child to arrive – they have a long way to travel, so please bear this in mind when writing. Even if you don’t write, once a year you will receive an update on your sponsored child’s personal progress and on how your donations are transforming their community. Click here for more information about this.

At any time, if you need to stop sponsoring, perhaps because your circumstances have changed, you can do so. If you are thinking about cancelling your sponsorship, please get in touch with us, as there may be other ways in which you can continue your support. The child you sponsor will continue to benefit from the changes in their community and we will do our best to find a new sponsor for them. You can contact our Supporter Care Team on: 01908 84 10 10 or email us at supporter@worldvision.org.uk

Yes, every year, we’ll send you a Christmas card and a birthday card, which you can write a message in and send to your child.

Please be mindful of your sponsored child’s own religion and culture when writing your Christmas card!

Please call our Supporter Care Team on 01908 84 10 10.

You can sponsor a child on the Sponsor A Child page or call our Supporter Care Team on 01908 84 10 10.

If you sponsor a child, you can update your address details in the My Sponsorship area, complete the form above, or call our Supporter Helpline on 01908 84 10 10.

CONTACT DETAILS

General enquiries

01908 84 10 00

Supporter Helpline

01908 84 10 10

Media enquiries

+44 1908 24 45 98

07889 631 613

Social Media

Facebook
Twitter

Email info@worldvision.org.uk

Head Office:
World Vision UK
Opal Drive
Fox Milne
Milton Keynes
MK15 0ZR
Map and directions »

 

London Office:
World Vision UK
5th Floor
11 Belgrave Road
London
SW1V 1RB
Map and directions »


Office Update


Our office is open Monday to Thursday with limited staffing. This means we can process incoming mail and send letters, but as most of us are working remotely, we might take longer than usual to get back to you. We'll do our best to respond as soon as we can. If we have your email address, then we'll switch our letter-based communication to email while this is the case.

SPECIFIC ENQUIRIES

Complaints

Your experience of us and our work is very important to us, without you we wouldn’t be able to make a difference for vulnerable children around the world. If you are dissatisfied with us, please let us know:

  • You can phone us on 01908 84 10 10. One of our Supporter Care team members will be pleased to help you. Our phone lines are open Monday 10am-5pm and Tuesday to Wednesday 9am-5pm and Friday 9am-4pm. Please note, our phone lines are not open on weekends and bank holidays.
  • You can email us at complaints@worldvision.org.uk
  • Or you can write to us at: World Vision UK, World Vision House, Opal Drive, Fox Milne, Milton Keynes, MK15 0ZR
  • Download our Complaints Policy »

Media team

Our dedicated Media team is available to respond to any query, 24-hours a day, seven days a week: 07889 63 16 13.
View individual contact details for our Media team »

Safeguarding

We are fully committed to protecting the security, privacy and dignity of the children who take part in our child sponsorship programmes. If you have any concerns about someone who may be contravening our safeguarding policy, please contact us on 01908 84 10 10 or email Susan.Cole@worldvision.org.uk.

Whistleblowing

If you’d like to report any issue of a serious nature about the conduct of World Vision UK or its employees, such as dishonesty, fraud or corruption, bribery or suspected terrorist engagement or involvement, illegal acts or unethical actions, please use the anonymous and confidential 'Whistleblower hotline' hosted on EthicsPoint's secure servers. Or, freephone 0800 032 8483.

Corporate Relations

We enjoy the support of many private and public organisations. If you would like to discuss the benefits of your organisation partnering with us in more detail, please email our Corporate Relations team at corporate@worldvision.org.uk.

Students and academic resources

Due to the amount of resources required, we are unable to comply with requests for assistance with academic research papers or projects. We are sorry that we cannot help in this way, but there is lots of pertinent information throughout the site that you may find useful.

Website queries and issues

We hope that you find everything that you need on our website, and that you find it easy to use. However, if there is anything you think we should know about, we would love to hear from you.

SUPPORTER CHARTER

We believe you have the right to know what we do with your money, and the right to hold World Vision to account. To find out more about what you can expect from World Vision when you give, please take a look at our Supporter Charter »

OTHER WORLD VISION WEBSITES