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Coronavirus FAQs

Following government advice, we’ve closed the World Vision UK office and our staff are working from home where possible. This means we aren’t receiving any post at the moment and we can only process additional donations online for now (Sponsorship donations made by Direct Debit or Credit card are also still able to be processed in the usual way). Any items that are posted to us will be kept securely until the situation changes. We’ll make sure anything that’s been delayed is processed as soon as possible, once we’re back in the office.

World Vision is active on the ground in nearly 100 countries and we are scaling up prevention and relief interventions in every country where we work.

World Vision’s health experts are deeply concerned about Africa, the conflict-affected Middle East and refugee and migrant populations caused by Venezuela’s economic crisis and the expulsion of Myanmar’s Rohingya refugees into Bangladesh.

Our response will focus initially on 17 countries: Afghanistan, Bangladesh, Brazil  [Venezuela border], Democratic Republic of Congo, Haiti, India, Indonesia, Iraq, Kenya, Lebanon, mainland China, Mongolia, Philippines, Senegal, South Africa, Syria, and Thailand.

World Vision is already hard at work distributing protection equipment and supplies in Asia, where the virus outbreak was first recorded, as well as rolling out health advice and psycho-social support to children, their caregivers, and communities.

In China, World Vision plans to reach 1.3 million people. Our staff have been working tirelessly to provide vital medical gear and equipment to fight the spread of Covid-19 and keep communities and health workers safe. We have also already provided 50,000 masks and thousands of bottles of sanitiser to schools, while over 46,000 more bottles of hand sanitiser and more than 280,000 bottles of disinfectant are ready for distribution to vulnerable families.

Meanwhile in Vietnam, our staff have worked closely with local radio stations to disseminate vital knowledge and skills, helping to ensure communities stay safe.

World Vision Mongolia has distributed food and hygiene supplies to more than 3,000 vulnerable households across 15 provinces.

In Nepal, Sri Lanka, Thailand, Indonesia, China, and Philippines, educational materials have been produced and distributed to schools, to complement the government's efforts to prevent the further spread of coronavirus, especially in the most vulnerable communities.

Our response focuses on three key areas:

  1. Promoting preventative measures to stop or slow the spread of COVID-19

    We’re promoting hand washing and respiratory hygiene amongst communities and households, and both working with community health workers and volunteers and using digital channels to share the messages more widely. We have also been setting up public handwashing stations and distributing soap, sanitiser and masks where appropriate.

  2. Supporting health systems and workers

    We have been providing personal protective equipment (e.g. masks and gowns) and treatment supplies (e.g. thermometers); training and equipping community health workers to help with home care for the sick, to share stay-healthy messaging, and to help run isolation centres and transport for the sick.

  3. Supporting children impacted by COVID-19

    Education: Including, supporting authorities to ensure safe school operations (promoting procedures for staff and students that become unwell, information sharing and targeted age-specific health education), supporting children, families and teachers to continue education if schools are closed (e.g. home learning materials/activity packs).

    Child Protection: Including, awareness-raising with Child Protection/social workers; preventing separation and stigmatisation of children and caregivers during treatment and isolation; psychological first aid for children and caregivers; monitoring and responding to increases in child labour, begging, abuse, sexual violence, or neglect.

    Livelihoods: Including providing cash and vouchers, and distributing food and care packs for people in isolation.

World Vision has presence in almost 100 countries around the world. We work with the most vulnerable children and communities facing the challenges created by poverty and injustice.

Partnerships with faith leaders: Our work is inspired by our Christian faith, and our partnerships with faith and community leaders are critical as we join hands to strengthen preparedness, change behaviour and protect children and other vulnerable people.

Our Channels of Hope programme already equips faith leaders to support their communities when epidemics arise. Our experience with Ebola and Zika viruses has shown that when trusted faith leaders engage with their communities, real breakthroughs can be achieved in slowing the spread of disease.

We’re working alongside 7,000 faith leaders in 80 countries, sharing messages about prevention. And we know that this community approach is effective.

Child Sponsorship: Our Child Sponsorship model empowers communities to support vulnerable children and their families through sustainable approaches to build child-wellbeing.

We employ local staff members and volunteers who usually live within or close to the communities where they work. They are seen as friends, confidents, encouragers and trustworthy partners which is vital during a pandemic response.

Our staff are working with their local communities to amplify prevention and control messages whilst supporting the protection of children. This may involve supporting education whilst schools are closed, preventing separation of children from their caregivers during treatment and isolation, and delivering livelihood activities and cash, food and care packs to people in isolation.

  • Donate to support World Vision’s Global Health Emergency Response to help fund life-saving COVID-19 preventions and interventions in the places that need them most. Make a donation today »
  • Stay informed: We’ll keep you updated here with the latest developments in our communities. Visit the World Health Organisation for up to date global health recommendations and information.
  • Pray for vulnerable children and their communities impacted by COVID-19

Other FAQS

Yes, you can and we have many sponsors who simply can't stop raving about the amazing experience of visiting their sponsored child. Making this happen does require a lot of preparation by everyone involved. We request a minimum of three months notice if you wish to visit your sponsored child. This is to allow our staff here in the UK sufficient time to set up the official procedures with the World Vision office in the country of the visit.

For more information about visiting the child you sponsor, click here.

Absolutely! This is one of the best things about sponsoring with World Vision. We've got lots of top tips and guidelines on things to write and where to send them. Click here for all the information you need.

Usually one child per family is enrolled in the sponsorship programme. This is because sponsored children are representatives of their community and we want as many families to be able to participate as possible. Nonetheless this can vary from project to project and ultimately we let the community members themselves decide.

We hope you managed to find what your looking for on our website but if not please feel free to phone our Supporter Care helpline on 01908 84 10 10, or email us at supporter@worldvision.org.uk with your questions. We aim to respond to all enquiries within 5 days. However, at busier times such as during emergency appeals, it may take slightly longer.

Children can generally be sponsored up to the age of 18. However, this depends on the project and circumstances of a child’s life and development. Depending on the age of the child, many people sponsor the same child for over ten years, until they leave school or reach adulthood. This can be at different ages depending on the country they are in or the age they started education. If our work in your sponsored child's community comes to an end, or the child leaves the area, we will let you know and you will have the opportunity to build a relationship with another child. This does mean that you will no longer be able to exchange letters or visit your old sponsored child.

If you write to your sponsored child they will write back to you!  This way we hope you will be able to build up a wonderful relationship over time. It may take a little while for letters from your child to arrive – they have a long way to travel, so please bear this in mind when writing. Even if you don’t write, once a year you will receive an update on your sponsored child’s personal progress and on how your donations are transforming their community. Click here for more information about this.

At any time, if you need to stop sponsoring, perhaps because your circumstances have changed, you can do so. If you are thinking about cancelling your sponsorship, please get in touch with us, as there may be other ways in which you can continue your support. The child you sponsor will continue to benefit from the changes in their community and we will do our best to find a new sponsor for them. You can contact our Supporter Care Team on: 01908 84 10 10 or email us at supporter@worldvision.org.uk

Yes, every year, we’ll send you a Christmas card and a birthday card, which you can write a message in and send to your child.

Please be mindful of your sponsored child’s own religion and culture when writing your Christmas card!

Please call our Supporter Care Team on 01908 84 10 10.

You can sponsor a child on the Sponsor A Child page or call our Supporter Care Team on 01908 84 10 10.

If you sponsor a child, you can update your address details in the My Sponsorship area, complete the form above, or call our Supporter Helpline on 01908 84 10 10.

CONTACT DETAILS

General enquiries

01908 84 10 00

Supporter Helpline

01908 84 10 10

Media enquiries

+44 1908 24 45 98

07889 631 613

Fax

01908 84 10 01

Social Media

Facebook
Twitter

Email info@worldvision.org.uk

Head Office:
World Vision UK
Opal Drive
Fox Milne
Milton Keynes
MK15 0ZR
Map and directions »

 

London Office:
World Vision UK
5th Floor
11 Belgrave Road
London
SW1V 1RB
Map and directions »

SPECIFIC ENQUIRIES

Complaints

Your experience of us and our work is very important to us, without you we wouldn’t be able to make a difference for vulnerable children around the world. If you are dissatisfied with us, please let us know:

  • You can phone us on 01908 84 10 10. One of our Supporter Care team members will be pleased to help you. Our phone lines are open Monday 10am-5pm and Tuesday to Wednesday 9am-5pm and Friday 9am-4pm. Please note, our phone lines are not open on weekends and bank holidays.
  • You can email us at complaints@worldvision.org.uk
  • Or you can write to us at: World Vision UK, World Vision House, Opal Drive, Fox Milne, Milton Keynes, MK15 0ZR
  • Download our Complaints Policy »

Media team

Our dedicated Media team is available to respond to any query, 24-hours a day, seven days a week: 07889 63 16 13.
View individual contact details for our Media team »

Safeguarding

We are fully committed to protecting the security, privacy and dignity of the children who take part in our child sponsorship programmes. If you have any concerns about someone who may be contravening our safeguarding policy, please contact us on 01908 84 10 10 or email childprotection@worldvision.org.uk.

Corporate Relations

We enjoy the support of many private and public organisations. If you would like to discuss the benefits of your organisation partnering with us in more detail, please email our Corporate Relations team at corporate@worldvision.org.uk.

Students and academic resources

Due to the amount of resources required, we are unable to comply with requests for assistance with academic research papers or projects. We are sorry that we cannot help in this way, but there is lots of pertinent information throughout the site that you may find useful.

Website queries and issues

We hope that you find everything that you need on our website, and that you find it easy to use. However, if there is anything you think we should know about, we would love to hear from you.

SUPPORTER CHARTER

We believe you have the right to know what we do with your money, and the right to hold World Vision to account. To find out more about what you can expect from World Vision when you give, please take a look at our Supporter Charter »

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