To ensure your enquiry is dealt with swiftly, please use the links below to contact the appropriate team. We make every effort to respond to email enquiries as quickly as possible. However, due to the high level of correspondence, it may take a little while before we are able to get back to you.
Alternatively you could call our Supporter Care Team on 01908 84 10 10 or view our FAQs below to see if you can find the answer to your query.
Yes, you can and we have many sponsors who simply can't stop raving about the amazing experience of visiting their sponsored child. Making this happen does require a lot of preparation by everyone involved. We request a minimum of three months notice if you wish to visit your sponsored child. This is to allow our staff here in the UK sufficient time to set up the official procedures with the World Vision office in the country of the visit.
For more information about visiting the child you sponsor, click here.
Absolutely! This is one of the best things about sponsoring with World Vision. We've got lots of top tips and guidelines on things to write and where to send them. Click here for all the information you need.
Usually one child per family is enrolled in the sponsorship programme. This is because sponsored children are representatives of their community and we want as many families to be able to participate as possible. Nonetheless this can vary from project to project and ultimately we let the community members themselves decide.
We hope you managed to find what your looking for on our website but if not please feel free to phone our Supporter Care helpline on 01908 84 10 10, or email us at firstname.lastname@example.org with your questions. We aim to respond to all enquiries within 5 days. However, at busier times such as during emergency appeals, it may take slightly longer.
Children can generally be sponsored up to the age of 18. However, this depends on the project and circumstances of a child’s life and development. Depending on the age of the child, many people sponsor the same child for over ten years, until they leave school or reach adulthood. This can be at different ages depending on the country they are in or the age they started education. If our work in your sponsored child's community comes to an end, or the child leaves the area, we will let you know and you will have the opportunity to build a relationship with another child. This does mean that you will no longer be able to exchange letters or visit your old sponsored child.
If you write to your sponsored child they will write back to you! This way we hope you will be able to build up a wonderful relationship over time. It may take a little while for letters from your child to arrive – they have a long way to travel, so please bear this in mind when writing. Even if you don’t write, once a year you will receive an update on your sponsored child’s personal progress and on how your donations are transforming their community. Click here for more information about this.
At any time, if you need to stop sponsoring, perhaps because your circumstances have changed, you can do so. If you are thinking about cancelling your sponsorship, please get in touch with us, as there may be other ways in which you can continue your support. The child you sponsor will continue to benefit from the changes in their community and we will do our best to find a new sponsor for them. You can contact our Supporter Care Team on: 01908 84 10 10 or email us at email@example.com
Yes, every year, we’ll send you a Christmas card and a birthday card, which you can write a message in and send to your child.
Please be mindful of your sponsored child’s own religion and culture when writing your Christmas card!
Please call our Supporter Care Team on 01908 84 10 10.
You can sponsor a child on the Sponsor A Child page or call our Supporter Care Team on 01908 84 10 10.
If you sponsor a child, you can update your address details in the My Sponsorship area, complete the form above, or call our Supporter Helpline on 01908 84 10 10.
General enquiries01908 84 10 00
Supporter Helpline01908 84 10 10
+44 1908 24 45 98
07889 631 613
Fax01908 84 10 01
Your experience of us and our work is very important to us, without you we wouldn’t be able to make a difference for vulnerable children around the world. If you are dissatisfied with us, please let us know:
- You can phone us on 01908 84 10 10. One of our Supporter Care team members will be pleased to help you. Our phone lines are open Monday 10am-5pm and Tuesday to Wednesday 9am-5pm and Friday 9am-4pm. Please note, our phone lines are not open on weekends and bank holidays.
- You can email us at firstname.lastname@example.org
- Or you can write to us at: World Vision UK, World Vision House, Opal Drive, Fox Milne, Milton Keynes, MK15 0ZR
- Download our Complaints Policy »
Our dedicated Media team is available to respond to any query, 24-hours a day, seven days a week: 07889 63 16 13.
View individual contact details for our Media team »
Our Supporter Care team has trained individuals who can respond to any query received through our minicom unit, also known as Typetalk: 01908 24 45 44
We are fully committed to protecting the security, privacy and dignity of the children who take part in our child sponsorship programmes. If you have any concerns about someone who may be contravening our safeguarding policy, please contact us on 01908 84 10 10 or email email@example.com.
Corporate RelationsWe enjoy the support of many private and public organisations. If you would like to discuss the benefits of your organisation partnering with us in more detail, please email our Corporate Relations team at firstname.lastname@example.org.
Students and academic resources
Due to the amount of resources required, we are unable to comply with requests for assistance with academic research papers or projects. We are sorry that we cannot help in this way, but there is lots of pertinent information throughout the site that you may find useful.
Website queries and issues
We hope that you find everything that you need on our website, and that you find it easy to use. However, if there is anything you think we should know about, we would love to hear from you.
We believe you have the right to know what we do with your money, and the right to hold World Vision to account. To find out more about what you can expect from World Vision when you give, please take a look at our Supporter Charter »