MY WORLD VISION

END USER LICENCE AGREEMENT

PLEASE READ THESE LICENCE TERMS CAREFULLY 

BY DOWNLOADING THE APP YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS DO NOT DOWNLOAD THE APP. 

Who we are and what this agreement does 

We, World Vision UK of World Vision House, Opal Drive, Fox Milne, Milton Keynes, MK15 0ZR license you to use:  

  • the My World Vision App (App) and any updates or supplements to it; and 
  • the service you connect to via the App and the content we provide to you through it (Service), 

as permitted by these terms.


Your privacy 

Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in World Vision UK's Privacy and Cookies Policy and it is important that you read that information.


Apple Media’s terms may also apply 

If you download the App onto an Apple device, the ways in which you can use the App may also be controlled by the Apple Media Services Terms and Conditions.


Operating system requirements 

This App requires a mobile or handheld device with a minimum of 512mb of memory and either iOS version 16.0, or above and Android version 24 and above operating systems.


Support for the App and how to tell us about problems 

Contacting us (including with complaints). If you want to learn more about the App or the Service, have any problems using them, think the App or the Service is faulty or misdescribed, or wish to contact us for any other reason, please email us at supporter@worldvision.org.uk or call us on 01908 84 10 10.  

How we will communicate with you. If we have to contact you we will do so by email using the contact details you have provided to us.


How you may use the App, including how many devices you may use it on 

In return for your agreeing to comply with these terms you may: 

  • download a copy of the App onto any number of mobile or handheld devices and view, use and display the App and the Service on such devices for your personal purposes only; and 
  • receive and use any free supplementary software code or update of the App incorporating “patches” and corrections of errors as we may provide to you. 


Age restrictions 

You must be 18 or over to accept these terms and download the App.


You may not transfer the App to someone else 

We are giving you personally the right to use the App and the Service as set out above. You may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.


Changes to these terms 

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce. 

You will be notified of any changes to these terms when you next start the App.


Update to the App and changes to the Service 

From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons. 

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Service. 

The App will always match the description of it provided to you when you downloaded it.


If someone else owns the phone or device you are using 

If you download the App onto any phone or any other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.


We are not responsible for other websites you link to 

The App or the Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). 

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.


Licence restrictions 

You agree that you will: 

  • not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us; 
  • not copy the App or Service, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security; 
  • not translate, merge, adapt, vary, alter or modify, the whole or any part of the App or Service nor permit the App or the Service or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms; 
  • not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Service nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities: 
    • is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and 
    • is not used to create any software that is substantially similar in its expression to the App; 
    • is kept secure; and 
    • is used only for the Permitted Objective; and 
  • comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or the Service. 


Acceptable use restrictions 

You must: 

  • not use the App or the Service in any unlawful manner, for any unlawful purpose, to communicate inappropriate content, in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, the Service or any operating system. Inappropriate content includes any of the following: 
    • sharing your personal contact details or asking your sponsored child for their or their family member’s personal contact details; 
    • communication of a sexual or grooming nature; 
    • use of language that causes shame or humiliation, or is belittling or degrading; 
    • defamatory or offensive content; 
    • promising money, gifts, or travel; 
    • photographs or images that are inappropriate in nature; or 
    • content that otherwise exploits or harms children in any way; 
  • not infringe our intellectual property rights or those of any third party in relation to your use of the App or the Service, including by the submission of any material (to the extent that such use is not licensed by these terms); 
  • not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or the Service; 
  • not use the App or the Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and 
  • not collect or harvest any information or data from the Service or our systems or attempt to decipher any transmissions to or from the servers running the Service. 


Intellectual property rights 

All intellectual property rights in the App and the Service throughout the world belong to us or our licensors and the rights in the App and the Service are licensed (not sold) to you. You have no intellectual property rights in, or to, the App or the Service other than the right to use them in accordance with these terms.


Our responsibility for loss or damage suffered by you 

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill. Loss or damage is foreseeable if it is either obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen. 

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation. 

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us. 

We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

Limitations to the App and the Service. The App and the Service are provided for general information only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date. 

Please back up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service. 

Check that the App and the Service are suitable for you. The App and the Service have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Service (as described on the App Store/Google Play site) meet your requirements. 

We are not responsible for events outside our control. If our provision of the Service or support for the App or the Service is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us.


We may end your rights to use the App and the Service if you break these terms 

We may end your rights to use the App and Service at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so. 

If we end your rights to use the App and Service: 

  • You must stop all activities authorised by these terms, including your use of the App and the Service. 
  • You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to use that you have done this. 
  • We may cease providing you with access to the App and the Service. 


We may transfer this agreement to someone else 

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these terms.


You need our consent to transfer your rights to someone else 

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.


No rights for third parties 

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.


If a court finds part of this agreement illegal, the rest will continue in force 

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


Even if we delay in enforcing this agreement, we can still enforce it later 

Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.


Which laws apply to this agreement and where you may bring legal proceedings 

These terms are governed by English law and you can bring legal proceedings in respect of the App or the Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the App or the Service in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the App or the Service in either the Northern Irish or the English courts.