World Vision is committed to being fully accountable to the children and communities we serve, as well as to our donors, supporters and peers in the aid work sector.
By supporting national offices in the countries we work in, we make sure that accountability is built in to our programmes and processes. To do this, we have a Programme Accountability Framework. Its four components are:
- Information provision
- Consulting with communities
- Promoting participation
- Collecting and acting on feedback and complaints.
As part of our commitment to accountability, we also adhere and exceed requirements of a number of internationally recognised codes, policies and initiatives. These are explained in more detail below.
International Aid Transparency Initiative (IATI)
World Vision UK fully supports IATI and is compliant with requirements to publicly disclose aid transactions and is planning to exceed requirements for transparency by fully disclosing all overseas funding on the IATI registry in 2013. Visit www.iatiregistry.org for more information.
Value for Money
World Vision takes very seriously its responsibility to be good stewards of the resources that are entrusted to us by the public, the UK government and other donors and foundations to make a real difference to the lives of children in developing countries. To enhance our accountability and ensure we maximise impact with the resources we have available, we apply Value for Money principles.
- Disasters and Emergency Committee
- International Aid Transparency Initiative (IATI)
- People in Aid
- The Code of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Relief
- The Humanitarian Accountability Partnership.
Open Information Disclosure policy
World Vision UK has an Open Information Disclosure policy enabling members of the public to request any information from the organisation. This is normally responded to within 30 days.
Community feedback and voice, particularly from children, is an essential component of all our projects. We have initiated three feedback pilots to further deepen accountability to communities in Cambodia, Zimbabwe and Honduras. Another two are starting up in Ethiopia and Bolivia.
Through these pilots, humanitarian accountability principles have been adapted and are being integrated into the areas where we work to promote greater participation of everyone in the communities we reach – including children. This helps to ensure they are given meaningful opportunities to provide feedback about the programmes that affect them.
World Vision is also leading a pilot project funded by DFID (Department For International Development), which involves designing, implementing and monitoring three types of beneficiary feedback mechanisms in conjunction with INTRAC (International NGO Training and Research Centre) and FrontlineSMS in nine health projects. This pilot will provide much needed evidence about what types of beneficiary feedback mechanisms are most effective and why.
Social accountability is a way of encouraging sustainable long-term transformation in communities as citizens pressure governments to provide the quality of services they are entitled to. One of the primary methods used to do this in World Vision programming is through Citizen Voice and Action (CVA), a local level advocacy methodology that transforms the relationship between communities and government by promoting dialogue and mutual engagement in order to improve the quality of services that impact the daily lives of vulnerable children and their families.
This approach is being implemented in 11 countries across Africa, Asia, and Latin America and is being mainstreamed into the core programming approach of many Area Development Programmes based on its widespread success.
Improved access to quality services
Communities across various countries have reported remarkable improvements in access and quality of services provided by local governments as a result of their CVA work. Academic research has corroborated these stories. For example, one randomised control trial of 50 communities in Uganda showed that communities using a methodology almost identical to CVA had resulted in a:
- 33 percent drop in under-five mortality
- 20 percent increase in the utilisation of outpatient services
- 58 percent increase in the number of deliveries by skilled birth attendant deliveries
- 19 percent increase in the number of patients seeking antenatal care
- 13 percent decrease in health worker absenteeism
- 9 percent decrease in waiting time.
Changing policies and practices
As communities begin to work more effectively together, they also tend to identify patterns of government failure that require systemic solutions. For example, communities in Kenya have worked collaboratively with the government and other civil society partners to reform various policies and legislations such as: the Teachers Service Commission Act and the Basic Education Act (2013) that will both compel the government of Kenya to provide free and compulsory education to Kenya’s children.
World Vision UK is also supporting applied research to assess the best local level advocacy approach in fragile contexts.