Frequently Asked Questions
How does the email service work?
How will my sponsored child respond?
How long will it take for my sponsored child to respond?
What if I can't send an email to my sponsored child?
Why could I send an email to my sponsored child last time and this time I can't?
Why can't I send photos and other attachments to my sponsored child?
How does the email service work?
- Simply enter in your sponsored child’s ID number and check to see if the service is available in the relevant project.
- When you send your email, it is received by the World Vision office overseas where it is printed, translated and hand-delivered to your sponsored child.
- Your sponsored child will write you a return letter, which is then translated and mailed to you via the local postal service.
How will my sponsored child respond?
Your sponsored child will respond via the regular postal service. The response will not be via email.
How long will it take for my sponsored child to respond?
It can take up to 3 months for your sponsored child to respond depending on their location.
The reasons for this are:
• The postal system in your child’s area may be unreliable.
• World Vision staff deliver letters personally, which may mean a long journey over bad or flooded roads
• Letters are sometimes delivered to your sponsored child’s school, so there may be delays during school holidays.
What if I can’t send an email to my sponsored child?
World Vision encourage sponsors to write to their sponsored child. An alternative would be to post a letter to your sponsored child. They will be looking forward to hearing from you. See World Vision guidelines about sending postal mail
Why could I send an email to my sponsored child last time and this time I can’t?
From time to time, it might not be possible to send an email your sponsored child. The delivery of email might be interrupted by civil unrest or the area might be suffering from the effects of extreme environmental conditions which mean that the World Vision resources in-country are diverted for a period of time.
Please rest assured that you can always send postal mail, but there may be delays.
Why can't I send photos and other attachments to my sponsored child?
Email systems in many areas where World Vision work are limited and cannot easily handle attachments. There is also limited printing capability in these areas.
What else would you like to do?
Submit an email to your sponsored child
Visit your sponsored child
Read sponsored children’s stories