Creating Greetings Cards Online
Frequently Asked Questions

Creating cards online makes it easier than ever to build a relationship with your sponsor child. It's a new process for supporters, so we'd love to know what you think. If you have any questions, take a look through the list below and if you want to know any more, contact our Supporter Care team on 01908 841013 or email cards@worldvision.org.uk

Why are you asking me to create a card online?

We want to make it as easy as possible for sponsors to build meaningful relationships with their sponsored children – being able to make cards online is just one way to do this. It will also help us to reduce some our costs, making the process as efficient as possible.

What happens after I complete the process online?

We’ll print the card for you, which will include your message and photo (if you chose to include one) and send it out to your sponsored child in the usual way. If you do this before the date given in the email, you won’t get the postal card.

What happens if I don’t make my card online?

If you’re unable to complete your card online, or would prefer the usual postal version, don’t worry! You should have already received a card in the post, so feel free to send that back. If you have not, or have misplaced your card, please get in touch with our Supporter Care team using the details at the bottom of the page.

My name and address already appear on the web pages – how is this possible?

We’re using a technology called Personalised URLs (or pURLS) which enables us to send you a unique and personalised link to the card making web pages. When you use the link, the system retrieves the relevant details, such as your sponsor child’s name and ID number.

Is it secure?

Yes! World Vision takes the security of your details very seriously. All information is stored on a secure server and transferred using suitable encryption software. No one else can access this unique webpage, unless you give them the link.

Will I ever see the card?

No. To keep costs down, we’ll send this directly to your child. You can ‘preview’ your card during the online process where shown. If you do want to receive the postal card in the usual way, then please don’t complete the process online.

Why are you asking for my email address?

By telling us your email address, we can let you know next time by email when it’s time to send your sponsor child a birthday or Christmas card.

Why isn’t there a card for all my sponsored children?

If you've recently started sponsoring a child, then you may not be able to create your card online - simply contact our Supporter Care team to request a postal card and next time, we'll make sure you are able to complete your card online. If it looks like we’ve made a mistake, then just let our Supporter Care team know.

Can I still make a donation if I make my card online?

Yes. After making your card you’ll be taken to a page where you can make a donation online using a credit or debit card.

Do I have to make a donation to complete the process?

No. Just like with the cards we send you in the post, the most important thing is to use this opportunity to send a greeting to your sponsored child – they love hearing from their sponsors. We ask for a suggested donation  to help cover the costs of producing the card and delivering it and, if you are able, an additional donation to help some of the world’s poorest communities.

Can I still send a present to my sponsored child?

Yes. If you'd like to send a present, it will be easier for you to send it in with a postal card, so we can deliver them at the same time. 

If you have any other questions please contact our Supporter Care team on 01908 841013 or email cards@worldvision.org.uk