Submit your complaint

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Complaints

Your experience of us and our work is very important to us, without you we wouldn’t be able to make a difference for vulnerable children around the world. If you are dissatisfied with World Vision please let us know using one of the methods below.

If your concern is about our Street or Door-to-Door Fundraising activity please click below.

PDF fileFace-to-Face Fundraising


Our complaints policy and procedures are also attached for further information. The policy focuses on our overall promise to you when you complain, the procedures detail what will happen and when we will respond to your complaint.

PDF fileWorld Vision UK Complaints Policy
PDF fileWorld Vision UK Complaints Procedures




We want to hear from you.

Please use this online form. You will receive confirmation of receipt to the email address given (please check your junk mail as it may be diverted in there)

Alternatively you can contact us in one of three ways:

  • You can phone us on 01908 841010.  One of our Supporter Care team members will be pleased to help you.  Our phone lines are open Monday to Friday 9am-5pm.
    If you call outside of these hours, you can still leave us a message and your contact details, and we will call you back the next working day.
  • You can email us at complaints@worldvision.org.uk.
  • Or you can write to us at: World Vision UK, World Vision House, Opal Drive, Fox Milne, Milton Keynes, MK15 0ZR.